Online Counselling

Convenient therapy sessions with an online Psychologist (from anywhere in Australia)


Our online counselling sessions make it easy to connect with us from anywhere in Melbourne, Regional Victoria and across Australia. Seeing an online Psychologist offers many advantages. There is no commute and the session can fit into a busy lifestyle. Our high quality, secure and encrypted video-conferencing platform delivers a seamless experience and research is beginning to show that for some people there are greater improvements in symptoms with online sessions.

We send you an online link that is accessible from any device. Simply click on the link to enter into our virtual waiting room before meeting with your Clinical Psychologist. Click on your preferred Clinical Psychologist below to make an online therapy appointment now.


  • Mon: 9:00am – 5:00pm
  • Tue: 9:00am – 8:00pm
  • Wed: 9:00am – 6:00pm
  • Thu: 9:00am – 8:00pm
  • Fri: 9:00am – 6:00pm
  • Sat: 9:00am – 5:00pm

Contact details

Phone – 1300 635 952

Fax – 03 9102 5322

Email –

FAQs for Online Counselling

Will my online sessions be secure and confidential?

We use a high quality, secure and encrypted platform to ensure the confidentiality of your information. We recommend the use of headphones and finding a private space at home where you can talk freely without interruption.


Can I use my Mental Health Care Plan and obtain medicare rebates for online counselling?

Yes, the government has allowed medicare rebates for telehealth sessions so you can continue to receive subsidised sessions during the COVID – 19 pandemic. It’s an important part of recognising the stress of the current crisis and keeping people safe at home.


If I have Private Health Insurance, WorkCover, TAC or NDIS can I access online therapy sessions?

Many insurance companies, WorkSafe, TAC and NDIS have recognised the importance of accessing sessions via telehealth during the COVID – 19 pandemic. So this means that you can enjoy the convenience and safety of seeing your Psychologist from home.  Please check with your private health insurer regarding the benefits available under your policy.


If my partner is at work and I am at home can we both join the session?

Our video-conferencing platform allows for more than one location and person to join in the session. You are provided with a secure encrypted link and a password. Both of you can click on the link to access the session.

Clinical Psychology Team who offer online counselling

Clinical Neuropsychology Team who offer online therapy

Prefer to meet us in person? Find our locations here.
Armadale Clinic Beaumaris Clinic

How to prepare for an online psychology consultation

We recommend a few things to help your session be more beneficial for you. 


Find a space where you won’t be interrupted. Have your children watch their favourite TV show, let your partner know that you need some space, turn your phone to silent mode, even sit in your car if this helps. Let your Psychologist know if you are not at home in case they need to ensure you have the support you need.


Try and choose a room that is bright with sunlight or overhead lights. Make a cup of tea or coffee and have a box of tissues handy if you need.


Get some paper and a pen. We use an interactive whiteboard on our video platform which you can download towards the end of the session, but it’s nice to have a piece of paper in front of you if you need to take notes.


It’s okay to start a session slowly and to take your time. Your Psychologist will be guided by you and your needs.


Video quality can differ depending on the network, other people’s usage in the household and a myriad other factors. Whilst the internet is not always the most reliable, we want to provide you with reliable support so we might suggest transferring over to a phone call.


Think about what you might need for after the session. Taking a walk, fresh air, a lie down with a favourite book etc might be the best way for you to unwind and create a calm relaxing space before you get back into the day to day activities.